Refund Policy

Ringside Medical – Refund Policy

BHRT/TRT Eligibility – Medical Practitioner Assessment

If the intake form has not been submitted yet after payment, a refund can be issued, adhering to the refund policy for unsubmitted intake forms per above. If an intake form has been submitted, no refund is applicable, as it is immediately forwarded to our practitioners for review.

BHRT/TRT Eligibility -Lab Requisition 

If a requisition has not been issued, a refund can be initiated. However, once a requisition is issued, no refunds are applicable. We cannot be used as a testing service and especially if you are marked eligible by our medical team, this means your blood work shows something of concern and we have a legal responsibility to review those concerns with you. We must follow up based on this, hence you are charged a requisition fee for the practitioner to issue and review your requisition and results. You have 6 months to use an issued lab requisition before expiry. As a courtesy, we may issue a lab requisition if a previous lab requisition expires free of charge, if the expired lab requisition was never used. If we cannot prove that a lab requisition was never used, we are unable to issue a new lab requisition free of charge.

BHRT/TRT Program –Medical Practitioner Assessment

Once you are marked eligible, our practitioner will assess if treatment is safe for you. No refunds are applicable once this is initiated. A comprehensive assessment is required before initiating treatment and within 90 days after initiation of treatment and if a dose adjustment is required. This is done to make sure treatment is safe for the patient.

BHRT/TRT Program – Follow-up Assessment

If treatment is initiated, each follow up charge takes place prior to follow-up (the schedule depends on the testosterone treatment prescribed and is at the discretion of the medication practitioner) to ensure everything is in place for the next follow up and there are no delays or gaps in your treatment. It is the patient’s responsibility to complete their blood work on time and stay consistent with the treatment. Once your follow-up is scheduled, we are unable to refund for your assessment, as our medical practitioners assess your case and issue follow-up lab requisitions within the same day.

Please note that adherence to the monitoring is legally required to continue treatment, and non-adherence of your designated monitoring schedule would lead to your discontinuation of the treatment if we are not able to contact you or if you request to cancel or pause your follow-up assessments.